The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast buffet blew me away with its extensive range and high-quality options, truly a highlight of our stay!” view full review
Cozy Comfort
“The well-appointed room was a haven of comfort, featuring a fantastic selection of pillows that ensured restful nights.” view full review
Relaxing Overwater Bar
“The lovely overwater bar at the lake provided a serene escape, perfect for unwinding with a drink and enjoying the views.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Golf course
Yoga class
Sports trainer
Aerobics
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Room features
Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
05 Tu Hoa,Tay Ho,
Hanoi,
Vietnam,
No postal,
Ha Noi Municipality
Map view
05 Tu Hoa,Tay Ho,
Hanoi,
Vietnam,
No postal,
Ha Noi Municipality
City landmarks
Monument
Ho Chi Minh Mausoleum
2.4
km
Lake
West Lake
1.6
km
Pagoda
Tran Quoc Pagoda
1.8
km
Quoc Tu Giam Street Dong Da District
Temple Of Literature
3.4
km
Museum
Vietnam Military History Museum
3.1
km
Quan Thanh Street
Truc Bach Lake
1.5
km
Square
Ba Dinh Square
2.4
km
Park
Hanoi Botanical Garden
2.0
km
Pagoda
One Pillar Pagoda
2.5
km
Church
Cua Bac Church
2.1
km
Pagoda
Quan Thanh Temple
2.3
km
Castle
Thang Long Imperial Citadel
2.8
km
Palace
Presidential Palace
2.2
km
Gallery
Work Room Four
1.2
km
Tran Nhat Duat Street
Long Bien Bridge
3.1
km
1 Bach Thao Ba Dinh
Presidential Palace Historical Site
2.2
km
So 1 Ngo Bach Thao
Ho Chi Minh's Stilt House
2.3
km
Xom Chua Street Quang An
Phu Tay Ho
1.3
km
cnr P Hang Buom & P Hang Giay
Bach Ma Temple
3.2
km
56 Hang Chieu Dong Xuan
Old City Gate
3.2
km
Museum
Ho Chi Minh Museum
2.5
km
Tay Ho District
Ho Tay Water Park
2.2
km
Monument
Flag Tower of Hanoi
3.0
km
Lane 9
A-Roaming Bodyworker
860 m
Hang Duong
Hanoi Night Market
3.4
km
Museum
Vietnam Fine Arts Museum
3.2
km
Quang An
Pho Linh Temple
1.1
km
55 Hoang Hoa Tham Ngoc Ho
Huu Tiep Lake and the Downed B-52
2.2
km
Phan Dinh Phung Street
Hanoi Old Citadel
2.2
km
Nearby
Gallery
Hanoi Design Center
500 m
Restaurants
Oven d'Or Restaurant
270 m
11 Xuan Dieu K5 Nghi Tam
Saigon Restaurant
200 m
05 Tu Hoa Tay Ho district
Cafe du Lac
280 m
5 Tu Hoa street Tay Ho distrcit
Dieu's Cuisine
320 m
98 Tu Hoa Quang An
Hemispheres Steak & Seafood Grill
410 m
Sheraton Hanoi Hotel K5 Nghi Tam
Maison de Tet Decor
430 m
Villa 156 Tu Hoa Nghi Tam Village West Lake
Batavia Restaurant & Cafe
250 m
116 Ngoc Ha Street Ngoc Ha Ward
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
breathtaking views
phenomenal dining
dated rooms
away from main town
7.8/10
Very good
Rooms
8.1
Location
8.4
Service
7.9
Dining
7.7
Guest reviews
7.8/10
based on 9 reviews
8.6
8.6/10 based on 782 reviews
Stuart
United Kingdom,
May
2024
7.8/10
The hotel offered spacious rooms with a great view of the lake from the balcony, but there was a strong musky smell at times. The location was quiet and scenic, a bit far from the city center but ideal for a tranquil stay. The dining options varied from being great to noisy and crowded. The service was generally friendly, although there were inconsistencies with charges. Overall, a peaceful spot with stunning views but some room for improvement.
Rooms
8.0
The rooms were spacious and located right at the lake, offering a great view, but occasionally had a strong musky/moldy smell.
Service
7.0
The service was friendly overall, albeit with some inconsistencies related to charges. Special thanks to the concierge for her helpful advice on exploring the city.
Location
9.0
The hotel was on-and-beside the West Lake, providing a peaceful and scenic setting but a little distant from the city center.
Dining
7.0
The dining experience ranged from very good to noisy and crowded, offering a mixed experience.
Facilities
8.0
The hotel had decent facilities catering to various needs during the stay.
Oliver
United Kingdom,
April
2024
7.4/10
The hotel offers a quiet stay overlooking the lake, though the rooms may feel damp due to humidity. The front desk attitude was a downside, and paid WiFi services were disappointing. However, the peaceful ambiance and friendly service were commendable.
Rooms
7.0
The rooms overlooking the lake were quiet, though a bit damp due to humidity.
Service
8.0
The service staff, despite following strict hotel policies, were friendly and had good English skills. The concierge provided helpful advice for exploring the city.
Location
7.0
The hotel's location offers a peaceful retreat from the noise of the old quarter, with easy access to the main road. However, it's a bit far from some attractions.
Dining
8.0
The dining experience was enjoyable with a variety of Asian cuisine. Some upgrades could enhance the overall dining experience.
Facilities
7.0
The facilities were adequate, with room for improvement in certain areas.
Joe
United Kingdom,
February
2024
7.8/10
Our stay at the hotel was a mixed experience. The rooms offered ample seating for ten guests and had a second bedroom with an ensuite bathroom, but they are in great need of updates. The location on the lake was beautiful, but the view back to the CBD wasn't very large. The service was excellent, with attentive staff and great food, but the expected dining experience fell short in terms of freshness and appearance. Overall, a stay with ups and downs.
Rooms
7.0
The rooms were spacious and offered enough seating for more than ten guests. However, they are in a great need of updates.
Service
9.0
The service was outstanding; the staff somehow found time to chat with guests, and the room service was prompt and efficient.
Location
8.0
The location on the lake was serene, though the view back to the CBD was not as expansive as expected. However, the area was full of restaurants and things to do.
Dining
7.0
The dining experience was a mix; the food was well-prepared and tasty, but some items seemed picked over and not freshly replenished.
Facilities
8.0
The facilities were adequate, and the hotel provided essential services like room service and airport shuttle.
Charles
United Kingdom,
November
2023
8.2/10
The hotel was spacious and located right at the lake, offering picturesque views from the balcony. The rooms were pretty spacious, but there was a slight wait for the breakfast room. The service was top-notch and very friendly, with staff going above and beyond to make the stay special. The location was quiet, away from traffic noise, nestled by the West Lake with excellent staff who personalized the experience. The dining experience was mostly exceptional, although some areas lacked in appearance and freshness. Overall, a tranquil location with splendid views and attentive service, making it a lovely stay.
Rooms
8.0
The rooms were spacious and provided a beautiful view of the lake from the balcony.
Service
9.0
The service was exceptional, with friendly staff who stayed up late to celebrate with us.
Location
9.0
The location was tranquil by the West Lake, offering lovely views and excellent staff attention.
Dining
7.0
The dining experience was wonderful with plenty of choices, but some areas lacked in appearance and freshness.
Facilities
8.0
The facilities were well-maintained and provided a pleasant stay.
Louis
United Kingdom,
October
2023
7.4/10
The hotel offers spacious rooms with seating for ten guests, featuring an impressive sound system and a presidential-style desk fit for a president. However, there were issues with service and amenities, from unhelpful staff to paid WiFi services and a lack of fruit in the rooms.
Rooms
8.0
The rooms offered ample space and a luxurious design with a sound system and a presidential desk.
Service
5.0
The service was lacking, with staff seeming more interested in chatting among themselves than assisting guests.
Location
9.0
The hotel is situated on a beautiful lake with stunning views of the CBD, making it a memorable location for a stay.
Dining
7.0
The dining options were varied and delicious, but lacked vegetarian choices.
Facilities
8.0
The facilities were well-maintained and offered a good variety to enhance the stay.
Frederick
United Kingdom,
September
2023
8.8/10
I had a wonderful stay at the hotel! The rooms were beautifully decorated with all the features of a 5-star hotel, including spacious bedrooms and a large bathroom. The service was impeccable, with staff who were attentive and kind, although the room cleaners were a bit lacking in that aspect. The tranquil location near Hanoi Old Town was perfect for exploring the city, and the dining options catered to my vegan preferences. The facilities were great overall, offering a comfortable and luxurious experience.
Rooms
9.0
The interconnecting room had a traditional decor and was spacious and comfortable.
Service
8.0
The staff was attentive and took care of every detail, creating a special atmosphere with their efficient service.
Location
9.0
The hotel is conveniently located near Hanoi Old Town but away from the touristy areas, offering a peaceful base to explore the city.
Dining
9.0
The dining experience was amazing, with vegan options available and a varied selection that catered to different tastes.
Facilities
9.0
The hotel offers a mix of traditional and modern facilities that enhance the overall luxury experience.
Henry
United Kingdom,
July
2023
8.2/10
The hotel is a short stroll from the main town, offering a peaceful stay with breathtaking lake views. The rooms, although a little dated, are comfortable, but the location is slightly away from the hustle and bustle of Hanoi Old Town. The dining experience is phenomenal, featuring fresh juices and delicious Vietnamese cuisine.
Rooms
7.0
The rooms are a little dated but cozy and comfortable.
Service
9.0
The service is wonderful, with attention to detail and delicious meals.
Location
8.0
The location is great for some peace and quiet, with breathtaking lake views and overwater pavilions.
Dining
9.0
The dining experience is phenomenal, offering a variety of fresh juices and Vietnamese cuisine.
Facilities
8.0
The hotel offers excellent facilities and a tranquil location.
breathtaking views
dated rooms
Patrick
United States,
May
2023
7.8/10
I had a mixed experience at this hotel. The rooms were spacious and luxurious with impressive features like a butler's pantry and an upscale design. However, the service was hit-or-miss, with some staff members preferring chatting over being attentive. The location near West Lake was beautiful but led to unexpected taxi charges, and the dining options, while plentiful, lacked variety for vegetarians.
Rooms
9.0
The rooms were truly upscale and featured luxurious amenities like a mini kitchen and a beautiful bathroom.
Service
7.0
The service was kind and accommodating overall, but some staff members seemed more interested in chatting than assisting guests.
Location
8.0
The hotel's location near West Lake was stunning, but be cautious of possible overcharging for taxi services around the area.
Dining
7.0
The dining options were abundant but could use more variety for vegetarians.
Facilities
8.0
The hotel's facilities were functional and met our needs adequately.
Marjorie
United Kingdom,
May
2023
9.0/10
My stay at the hotel was simply incredible. The Presidential Suite offered breathtaking views of the lake, and the room was spacious and beautifully furnished. The service was exceptional, especially since it was our honeymoon, and the staff went above and beyond to make our stay memorable. However, the dining experience was a bit of a letdown compared to everything else. Overall, a luxurious and unforgettable experience.
Rooms
10.0
The Presidential Suite was a very nice residence with stunning views of the lake, over water.
Service
9.0
The staff was very friendly and went the extra mile, making our honeymoon extra special.
Location
9.0
The location was a beautiful escape from the hustle and bustle, offering a peaceful retreat.
Dining
8.0
The dining options were extensive and of top quality, offering a variety of delicious dishes.
Facilities
9.0
The facilities were top-notch, adding to the overall luxurious experience.
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